Cryptopolitan
2024-01-16 09:40:36

Measuring Customer Emotion in the Contact Centre: A Comprehensive Approach

In the realm of contact centers, understanding and measuring customer emotion is paramount to enhancing customer satisfaction. This process involves a combination of quantitative and qualitative methods, encompassing collecting customer feedback, harnessing AI-powered insights, and deploying powerful reporting techniques. Each of these components contributes uniquely to gaining a holistic perspective on customer sentiment. Collecting customer

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